Return & Refund Policy

At Travalorics Coffee, we are committed to providing high-quality products and exceptional customer service. If you experience any issue with your order, you may benefit from the following Return & Refund Policy.

Non-Returnable and Non-Exchangeable Products

To ensure product quality and safety, the following consumable products cannot be returned or exchanged after delivery:

• All coffee bean products.
• Ground coffee products.
• Beverages.
• Food and consumable items.

Exceptions apply only if the product arrives damaged, contains a manufacturing defect, or was delivered incorrectly.

Eligible Cases for Return or Exchange

• The product arrived damaged during shipping.
• The product contains a manufacturing defect.
• An incorrect item was delivered.
• Non-consumable coffee tools and equipment may be returned within 7 days of delivery, provided they are unused and in their original packaging.

Return Eligibility Requirements

• The return request must be submitted within 3 days of receiving the order in cases of damage or incorrect items.
• Clear photos showing the issue must be provided.
• The product must be returned in its original condition with all accessories and original packaging.
• The product must not have been used or damaged after delivery.

Return Process

Once the return request is approved by our customer support team, you will receive instructions to complete the return:

1. Contact customer support via email: support@travalorics.com
2. Provide your order number and photos of the product if there is an issue.
3. Once approved, return instructions or a return shipping label will be provided.
4. Drop off the shipment at the nearest carrier branch or request a pickup service if available.

Refund Process

• After the returned product has been received, inspected, and approved, the refund will be issued to the original payment method.
• Refund processing may take between 7 and 14 business days, depending on the payment provider and bank.
• Store credit may be offered instead of a monetary refund upon the customer's request.

Shipping Fees

The Store Will Cover Shipping Costs In The Following Cases:

• The product arrives damaged, has a manufacturing defect, or an incorrect item was delivered.

The Customer Will Cover Shipping Costs In The Following Cases:

• Returns requested for personal reasons, change of mind, or if the product matches the description but is no longer wanted.

Right to Reject Returns

Travalorics Coffee reserves the right to reject any return or exchange request if:

• The terms of this policy are not met.
• The product has been used or damaged due to misuse.
• The original packaging or essential accessories are missing.
• The request is submitted after the allowed return period.

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